Why should I book with you?

Several reasons and here are just a few: We care equally for each and every customer; Our friendly, hard-working, professional man and van move team will take the stress out of your move whether it be a single item to a whole house load of furniture, they are the best and we look after them; We have the highest driver retention in the industry.

Which areas do you pick up from?

We cover the whole of London and home counties, we also have branches in 26 major UK cities.

What van will I get?

Our standard van size is a Luton Van. Please do not hesitate to call us for advice on the size of van required. Larger vans and 7.5 tonne lorries are available please go to our contact page for further details.

Do I need to pre-book?

No, whilst pre-booking is advised last minute bookings are also welcome, in most cases we can be with you within the hour. Please bear in mind that during peak hours and Saturdays mornings it may take longer to reach you.

Do you charge for coming to me?

No, we only start charging from the time of booking or commencement of the move whichever is soonest, until completion of job.

Where are you based?

Our base is in North London. This hasnt quite answered the question our fleet of vans are all over London and the Home Counties so finding one quickly for you will, in most cases, not be a problem.

How do we pay?

Our payment options: Bank transfer, cheque or cash direct to the driver after job is done.

Is VAT inclusive in your price?

We don't charge VAT on this for consumers, corporate account clients will be charged VAT.

Do we have to book for set period of time?

No, after our minimum charge for two hours, we charge in 30 minute segments and you can keep the van as long as you like!

Are there any hidden charges?

No, we always charge what we quote based on the information you have supplied.

Can I travel in the van?

Yes, 2 people can travel in the van free of charge. We do not allow anyone to travel in the rear of the van. Please let us know at time of booking if you require 2 seats. Please be aware that you travel at your own risk and that the vehicles are not hire and reward and therefore not insured as such.

Will you always turn up?

Yes. We have never failed to turn up for a job.

Will you be on time and what happens if you are late?

We endeavour always to be on time and in 99% of cases we are! Delays outside of our control may occur in which case we shall call to let you know in advance. We do not refund any part of a journey if the vehicle is less than 2 hours late.

What happens if you are unhappy or have a complaint?

We treat any complaint very seriously and will investigate it fully. All we ask for is for you to contact us by e-mail info@smartmovers.com before you consider giving us any negative feedback. We are proud of our good reputation and will work very hard to resolve any dispute or complaint.

How do you book us?

Please call us on 0773 868 3466 or send a message through request estimate form.